Botones / Ibiza

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Front Office Supervisor, serás responsable de supervisar al equipo de Recepción, asegurándote de que el servicio es correcto y resolviendo cualquier problema comunicado por el equipo. Tu día a día - Apoyar y asistir al Front Office Manager y Assistant Front Office Manager en todas las tareas requeridas. - Supervisar el rendimiento de los miembros del equipo en todos los procedimientos de Front Office, incluidos, entre otros, el registro y la salida de los huéspedes, el tráfico y el flujo del vestíbulo, la asistencia con el equipaje, los servicios de telefonista y la determinación de las tarifas y la disponibilidad de las habitaciones. - Informar y formar a los miembros del equipo. - Coordinar con el servicio de limpieza la preparación de las habitaciones para el check-in. - Apoyar y asistir a los miembros del equipo en la gestión de las consultas y peticiones de los huéspedes y en la resolución de sus quejas. - Responder a las preguntas de los huéspedes y resolver problemas y quejas de manera oportuna, amable y eficiente. - Tomar y gestionar las reservas de los huéspedes, ofrecerles oportunidades de venta e informarles sobre formas de mejorar su estancia. - Gestionar las transacciones en efectivo y a crédito. - Estar un paso por delante de las necesidades de los huéspedes: registrar sus preferencias y actuar en consecuencia, y gestionar sus mensajes, peticiones, preguntas e inquietudes. - Sea la cálida bienvenida que da el pistoletazo de salida a una experiencia memorable para el huésped. ¿Qué esperamos de ti? * Licenciatura en hostelería o campo relacionado. * Más de 2 años de experiencia en el departamento de recepción. * Dominio del idioma local e inglés, valorándose positivamente el conocimiento de otros idiomas. * Proactivo/a, positivo/a, enérgico/a, dinámico/a, enfático/a, trabajador/a en equipo y con pasión por el servicio. ¿Qué puedes esperar de nosotros? * Tarifas internacionales en hoteles IHG con descuento. * Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. * Programas de formación y acceso a la herramienta de formación de IHG. * Comidas durante el turno. * Descuento en el seguro médico privado. * Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. * Ambiente de trabajo cool y mucha diversión

Instantly recognizable , our resort is a destination in itself: an exclusive oasis where natural beauty, refined design and exceptional service come together to create unforgettable experiences. Spread across expansive grounds with multiple accommodation areas, world-class dining, leisure facilities and lush landscapes, the resort offers guests seamless mobility and comfort throughout their stay. JOIN OUR TEAM! …as a Train Driver . Who are we looking for…? Are you calm, safety-minded and service-driven, with a passion for delivering smooth and memorable guest journeys? As a Train Driver , you play a key role in the guest experience, ensuring safe, comfortable and efficient transportation across the resort. You are often one of the first and last team members our guests interact with during their day. Your professionalism, warm demeanor and attention to detail help create a sense of ease, trust and luxury. If you take pride in responsible driving, anticipate guest needs and enjoy contributing to an exceptional hospitality experience, we would be delighted to meet you. Your responsibilities will include… Safely operating the resort’s internal train in accordance with established safety procedures and operational guidelines. Ensuring the comfort, safety and well-being of all guests during transportation. Providing a warm welcome and courteous assistance to guests boarding and disembarking. Maintaining punctuality and smooth operation along designated routes and schedules. Communicating clearly and professionally with guests, offering information about resort areas and facilities when needed. Conducting daily vehicle checks and reporting any technical or safety issues promptly. Responding calmly and effectively to unexpected situations or guest concerns. Coordinating with Front Office, Guest Relations and Security to ensure seamless guest movement. Keeping the train, stations and surrounding areas clean, safe and presentable at all times. Upholding impeccable standards of personal appearance, posture and communication in line with luxury service expectations. What we are looking for… A responsible, service-oriented and safety-focused personality. Valid D + CAP driving license. Previous experience in vehicle operation, transport services or guest-facing roles is highly valued. Strong communication and interpersonal skills. Ability to remain calm, focused and professional at all times. Willingness to work shifts, including weekends and holidays. Fluent in English and Spanish; additional languages are a strong advantage. Excellent grooming standards and a proactive, professional attitude. Valid work permit for Spain. How we inspire you… Attractive above-market salary and flexible compensation. “Explore Rate” travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents. 20% F&B discount worldwide and 50% discount on the resort’s culinary offering. Up to 75% off flights for residents of Tenerife to mainland Spain. Corporate benefits program with leisure and travel discounts. A special birthday surprise. A complimentary stay at the resort after your first year of service. 13th and 14th salary payments. Continuous development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and laundry service provided. Internal events, employee celebrations and team-building activities. Participation in social responsibility programs. Comprehensive corporate medical care. (All benefits and bonus programs are subject to internal regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply through MarriottCareers with your application documents. Marriott International is an equal opportunity employer, committed to a diverse and inclusive workforce. At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Your role will be to ensure these standards are delivered graciously, safely and thoughtfully every day , contributing to a seamless and luxurious guest journey throughout the resort. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description Reportando al/la Front Office Manager y/o al/la Assistant Front Office Manager, liderará la operativa diaria de Recepción, garantizando la excelencia en el servicio, el cumplimiento de procedimientos y el buen desempeño del equipo. Dirigir las operaciones diarias de la recepción. Llevar a cabo un control exhaustivo de los créditos y garantías de pago con el fin de asegurar el cobro de todos los servicios que los clientes tengan incluidos en su cuenta. Supervisar y apoyar al equipo de Front Office y llevar a cabo todas las funciones propias del puesto de recepcionista cuando sea necesario. Garantizar la comunicación efectiva de la información nueva y actualizada sobre políticas, tarifas e información general del hotel. Garantizar que se sigan procedimientos estrictos para todas las transacciones de efectivo/crédito, cheques, procedimientos contables y bancarios, entrega de llaves y confidencialidad de los huéspedes. Mantener una alta calidad de los servicios a los huéspedes, principalmente en las áreas de llegadas, salidas, alojamiento, necesidades especiales y consultas de los huéspedes. Gestionar las quejas de los huéspedes de forma profesional y eficaz Qualifications Grado superior de formación en hostelería. Experiencia entre 1 y 3 años en un puesto similar o establecimiento de 5 estrellas y/o lujo. Idiomas: inglés, español y francés avanzados. Manejo avanzado de software (Opera) u ofimático. Conocimientos técnicos de alojamiento: recepción, conserjería, relación con clientes, etc. Poseer fuertes habilidades interpersonales y de resolución de problemas. Sentido de la responsabilidad y del deber. Saber gestionar, seguir y motivar un equipo, tener alma de líder. Trabajo en equipo. Disponibilidad para realizar horarios rotativos. Contrato Indefinido Additional Information ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional. ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor. Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/ Haz lo que te gusta, preocúpate por el mundo, atrévete a desafiar el statu quo! #BELIMITLESS

Es Tragón es un referente de la alta gastronomía en Ibiza. Reconocidos con Estrella Michelin, una Roja, una Verde y dos Soles Repsol, nos trasladamos a un nuevo hogar en el Insotel Fenicia Prestige Suites & Spa en Santa Eulália, Ibiza, donde renaceremos en 2026. Bajo la dirección del chef Álvaro Sanz Clavijo, el restaurante ofrece una propuesta culinaria de autor que fusiona tradición mediterránea y técnicas contemporáneas. Su filosofía se centra en la excelencia, el respeto por el producto local y la creación de experiencias gastronómicas únicas en un entorno exclusivo. ¡Únete a nuestro equipo como ANFITRION/A (HOST/ESS)! Tu misión será gestionar la bienvenida y recepción de clientes proporcionando una atención amable, eficiente y profesional, optimizando la experiencia desde la llegada hasta el acompañamiento a la mesa. Funciones principales: Gestionar reservas, confirmar asistencia y organizar el seating plan de forma eficiente. Recibir y acompañar a los clientes, ofreciendo una bienvenida cálida y profesional. Atender llamadas y gestionar peticiones o solicitudes especiales de clientes. Coordinar con maître y jefes de rango para optimizar asignación de mesas. Mantener orden y presentación del área de recepción del restaurante. Registrar comentarios y solicitudes del cliente y comunicarlos al equipo. Controlar tiempos de espera e informar a clientes con claridad y cortesía. Colaborar en la preparación de eventos especiales o servicios privados.

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Guest Concierge at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for…? Are you passionate about creating memorable moments and delivering exceptional service from the very first interaction to the final farewell? As a Guest Concierge you will be the face and presence of luxury hospitality within our resort. You will accompany guests throughout their stay, anticipating needs, personalizing each interaction, and ensuring that every moment exceeds expectations. If you love building genuine connections, finding elegant solutions, and delivering impeccable service, we would be delighted to meet you! Your responsibilities will include… Warmly receiving, greeting, and escorting guests to ensure a smooth and memorable arrival and departure experience. Serving as the main point of contact for any guest inquiries, requests, and special needs throughout their stay. Anticipating guest preferences and expectations, delivering personalized experiences in line with our Gold Standards. Handling challenges or issues with empathy, discretion, and efficiency to guarantee guest satisfaction. Coordinating with Front Desk, Housekeeping, F&B, Spa and other departments to ensure seamless guest experiences. Proactively following up with VIP guests, repeat visitors, and those celebrating special occasions. Assisting in designing and delivering amenities, surprises, and personalized touches for guests. Ensuring all relevant guest information is accurately recorded and updated in our internal systems. Supporting Front Office operations as needed, always providing warm, elegant, and professional service. Staying informed about resort services, activities, promotions and local attractions to enhance each guest’s stay. What we are looking for… A natural communicator who makes every guest feel valued and unique. Ideally, previous experience in Front Office, Guest Relations or premium customer service. Strong ability to connect, listen and find solutions, even in challenging situations. A genuine team player who brings positive energy to the workplace. Confident communication in both English and Spanish; German or additional languages will be a strong advantage. You hold a valid work permit for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction. Attractive above-market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. (All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence. Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, land and lush subtropical gardens blend with architecture inspired by Moorish design. With 462 rooms and suites spread across the vibrant Citadel and the exclusive Retreat, the resort offers spectacular views and unique experiences, alongside award-winning dining, multiple pools, a 2,500 m² Spa & Fitness Center and the largest Ritz Kids in Europe. JOIN OUR TEAM! …as a Door Attendant at The Ritz-Carlton Abama Resort in Tenerife. Who are we looking for…? Are you naturally welcoming, service-driven and passionate about creating memorable arrivals and departures? As a Door Attendant / Botones, you will be the first and last impression our guests have of the resort. Your warm presence, attention to detail and genuine care set the tone for an exceptional stay. If you take pride in offering thoughtful assistance, anticipating needs and embodying the spirit of luxury hospitality, we would be delighted to meet you! Your responsibilities will include… Giving every guest a warm, personalized welcome upon arrival and a gracious farewell on departure. Assisting guests with luggage, transportation arrangements and guidance throughout the resort. Maintaining a strong presence at the entrance, ensuring smooth traffic flow for vehicles and guests. Offering support to Front Office and Guest Relations to guarantee seamless arrival and departure experiences. Anticipating guest needs and providing thoughtful assistance in accordance with The Ritz-Carlton Gold Standards. Ensuring the entrance, driveway and lobby areas are always impeccable, safe and welcoming. Handling guest inquiries with courtesy, accuracy and professionalism. Coordinating with Valet Parking when required. Managing luggage tags, storage and deliveries with excellent attention to detail. Upholding outstanding standards of personal appearance, posture and communication. What we are looking for… A genuinely warm, helpful and service-oriented personality. Strong communication and interpersonal skills. Experience in Guest Services, Bell Desk, Door Attendant or other front-facing hospitality roles is highly valued. Ability to lift and transport luggage safely. Fluent in English and Spanish; additional languages, especially German, are a strong advantage. Excellent grooming, professionalism and a proactive attitude. Valid work permit for Spain. How we inspire you… Attractive above-market salary and flexible compensation. “Explore Rate” travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents. 20% F&B discount worldwide and 50% discount on the resort’s culinary offering. Up to 75% off flights for residents of Tenerife to mainland Spain. Corporate benefits program with leisure and travel discounts. A special birthday surprise. A complimentary stay at the resort after your first year of service. 13th and 14th salary payments. Continuous development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and laundry service provided. Internal events, employee celebrations and team-building activities. Participation in social responsibility programs. Comprehensive corporate medical care. (All benefits and bonus programs are subject to internal regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply through MarriottCareers with your application documents. Marriott International is an equal opportunity employer, committed to a diverse and inclusive workforce. At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Join a team where excellence, creativity, and genuine care are part of everyday life. Across more than 100 award-winning properties around the world, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that, long after a guest has stayed with us, the experience stays with them. Every day, we set the standard for rare and special luxury service, and we take pride in delivering excellence in the care and comfort of our guests. Your role will be to ensure that The Ritz-Carlton “Gold Standards” are delivered gracefully and thoughtfully each day. These standards are the foundation of The Ritz-Carlton and what guide us to be better than the day before. Thanks to this culture, The Ritz-Carlton has earned a reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you: you will have the opportunity to feel proud of the work you do and the people you work with. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, find your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Guest Relations Supervisor at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? Are you passionate about leading teams dedicated to creating memorable moments? As a Guest Relations Supervisor, you will be the operational reference point of the department, ensuring that every guest enjoys a seamless, personalized, and exceptional experience. You will be responsible for guiding, motivating, and supervising the Guest Relations team while upholding the highest standards of luxury and The Ritz-Carlton Gold Standards. If you love inspiring others, anticipating guest needs, and ensuring that every detail is executed with elegance and precision, we want to meet you. Your responsibilities will include… Supervising the daily operations of the Guest Relations team, ensuring proper execution of protocols and standards. Leading and motivating the team through training, coaching, and continuous follow-up to guarantee exceptional service. Greeting and accompanying VIP guests, repeat visitors, and special stays, ensuring highly personalized experiences. Acting as the escalation point to resolve complex issues with empathy, efficiency, and discretion. Coordinating effectively with Front Office, Housekeeping, F&B, Spa, and other departments to ensure a seamless stay. Overseeing the accurate management and updating of guest preferences, profiles, and key information in internal systems. Ensuring operational excellence during arrivals, departures, and special experiences. Participating in the design, coordination, and execution of amenities, surprises, and personalized touches. Monitoring guest satisfaction and identifying opportunities to improve processes and the overall guest experience. Staying updated on resort services, activities, promotions, and local attractions to enrich every interaction. Supporting the Manager with administrative tasks, reports, inventories, and operational planning for the department. What we are looking for… Natural, inspiring, and service-oriented leadership. Previous experience in Guest Relations, Front Office, or similar roles, ideally within luxury hospitality. Excellent communication, listening, and problem‑solving skills, even under pressure. Ability to coordinate multiple tasks and teams with elegance and efficiency. Team spirit and a positive attitude, embodying our Gold Standards. Fluency in English and Spanish; additional languages such as German are a strong advantage. Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction. Attractive above-market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. (All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence. Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What's the job? As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office Manager. Your day-to-day * Support the Front Office Manager all required tasks. * Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability * Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. * Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. * Coordinate with Housekeeping to track readiness of rooms for check-in. * Schedule, assign daily work, lead pre-shift meetings, inform and train team members. * Monitor, observe and assist in evaluating team member performance. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office department as supervisor. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. (Maternity Cover) We are looking for a dynamic, guest-focused and emotionally intelligent Assistant Front Office Manager to support the leadership of the Front Office Department during a maternity cover period. This role is essential to ensuring operational stability, luxury service excellence and strong team motivation in a highly demanding environment. Reporting directly to the Front Office Manager, the ideal candidate will demonstrate strong operational knowledge, solid leadership capability and a natural ability to inspire, structure and elevate teams. This position plays a critical role in restoring service consistency, improving quality results and re-energising a demotivated department. This opportunity is particularly suited to a young, driven and ambitious leader ready to make an immediate impact and leave a visible footprint in a short period of time. Operational Leadership • Support the daily management of Front Office operations including Front Desk, Guest Relations, Concierge, Bell/Door and Telephone Service • Ensure smooth, compliant and efficient check-in and check-out processes at all times • Supervise staffing levels to ensure service expectations, operational needs and financial objectives are met • Act as Manager on Duty when required • Ensure all operational procedures, brand standards and service sequences are consistently applied • Lead daily operational briefings and service alignment moments • Maintain excellent coordination with Housekeeping, Engineering, Security and Food and Beverage Team Management • Lead, motivate and energise the Front Office team through visible leadership • Actively manage performance through feedback, coaching and daily presence on the floor • Carry out 1:1 feedback sessions and support Personal Development Plans • Support disciplinary actions when required, in strict alignment with HR and hotel procedures • Contribute to building a culture of accountability, pride and emotional ownership • Identify training needs and collaborate closely with the Learning and Development Department Guest Experience • Actively engage with guests to ensure personalised, anticipatory and heartfelt service • Handle guest complaints with empathy, authority and effective resolution • Lead by example in service recovery and emotional intelligence • Monitor guest feedback, satisfaction scores, mystery guest results and online reputation • Implement corrective action plans together with the Front Office Manager • Drive visible improvement in service consistency and luxury behaviours Monitoring Performance & Quality • Support the execution of Quality Audits, Brand Audits and Mystery Guest programmes • Ensure corrective actions are implemented and tracked • Reinforce Forbes, LQA and internal brand standards • Actively participate in continuous improvement initiatives Financial and Administrative Responsibilities • Support cash handling, credit procedures and bad debt control • Assist with payroll validation and shift optimisation • Monitor operational incidents and reporting • Ensure compliance with all SOPs, LSOPs and internal controls Additional Responsibilities • Represent the Front Office in interdepartmental meetings • Act as a communication bridge between team and management • Support onboarding of new team members • Participate in departmental projects and hotel-wide initiatives Special Focus On Service Quality & Brand Standards • Re-establish luxury service standards across all guest touchpoints • Lead by visibility and personal example during peak operation times • Restore service confidence and pride within the team People Development & Engagement • Re-motivate a demotivated department through leadership presence and emotional intelligence • Create psychological safety while enforcing performance • Act as a positive energy driver within the operation Education and Experience • High school diploma or GED with minimum 1 year of supervisory or managerial experience in Front Office, Guest Services or similar OR • 2-year degree in Hospitality, Hotel and Restaurant Management, Business Administration or similar Additional Qualifications • Experience in luxury hospitality strongly preferred • Strong leadership, communication and conflict management skills • High emotional intelligence, resilience and adaptability • Ability to work under pressure in high-volume luxury environments • High level of English and Spanish, minimum B2 required • Availability to work mornings, evenings, weekends and holidays The salary for this position is $30.261,78 annually. This company is an equal opportunity employer. frnch1

Description de l'entreprise Since 2014, we have been redefining luxury vacation home rentals by pairing the world’s most beautiful properties with unparalleled service. In iconic destinations as well as more unexpected ones, we find the perfect home for each of our travelers. Every stay is carefully curated, thoughtfully designed down to the finest detail, and fully personalized to deliver a truly bespoke experience. We build long-lasting, trust-based relationships with our clients and continuously reinvent the standards of luxury rentals to create memories that endure long after the stay. ✨ Our teams are at the heart of our success. They design and deliver every journey as a unique project. Present across the globe, our local teams handpick the most exceptional homes and ensure a warm welcome and outstanding service in every destination. Description du poste JUNIOR POSITION 🎯 Key responsabilities : Set up & coordinate the in resort team before the season: Assist the Resort Manager to recruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards. Ensure office space, cars, housing if needed matching allocated budget. Implement company tools and adapt routines to the team. Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season). Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations. Manage resort accounts, cash floats, and operating budgets Liaise with the regional management team. Order amenities & marketing goodies needed from the central office (bizops). Oversea in resort stock management. Organize welcome baskets local contracts or with regional/central offices when needed. Organize pre arrival team meetings to coordinate weekend arrivals. Ensure in-season smooth run and focus on optimal guest experience: Oversea properties pre-season house inspection with supply teams support to ensure all houses are ready and up to Le Collectionist’s standards. Support pre-arrival teams with sourcing/testing services and experiences matching the company standards. Support destinations Ibiza/Mallorca/ or Marbella and properties sales training. Supervise the welcoming of each of our customers while adhering to Le Collectionist brand standards, Dispatching Check-in & check out amongst the team, ensuring all guests are being welcomed according to Le Collectionist standards and process. Ensure all properties are ready up to standard and personalized as per guest’s requirements before check in.. Customer experience management: act as the guardian of the quality of guest reception and the effective resolution of any issues raised during their stay. This includes supporting your teams responding to dissatisfied customer requests and assisting with their complaints. Internal coordination: act as an essential coordination point between our customers and various internal teams such as Sales, and Supply to ensure an exceptional customer experience. The Resort Manager ensures that problem resolutions are handled by the appropriate individuals. (Ensure report and follow up of any issue or damage in CRM for optimal communication and history). Qualifications We are looking for a person that just graduated or that has a junior experience Bilingual in English and Spanish: fluency in both English and Spanish is required, and knowledge of a third language like French is a plus Based in Ibiza Experience(s) in luxury rental management Valid driving license Highly organized and punctual Hospitality skills and know-how Strong leadership skills with a history of effectively managing and developing teams Excellent communication skills, both written and oral, to establish strong relationships with customers Proficiency in CRM tools: experience with CRM software preferred Work Schedule and Specifics ⚠️ Our presence on-site and the standards of our sector require working on Saturdays and Sundays (hotel model), especially during the high season. Work is organized in rotation with the rest of the onsite team and overtime may be recovered. All our positions are also open to candidates with disabilities who may require specific accommodations. Informations supplémentaires Perks : 🎂 1 day off for your birthday 🍽️ Restaurant tickets up to 4 € + 4 € from the salary 💻 A laptop 📞 A professional cell phone (for operational functions) 🎊 Events all year round 🌴 23 day off per year 🏡 2 days of remote per week Recruitment process: HR interview Role-specific interview with the manager Business case Fit call with the Regional Director

Company Description Since 2014, we have been redefining luxury vacation home rentals by pairing the world’s most beautiful properties with unparalleled service. In iconic destinations as well as more unexpected ones, we find the perfect home for each of our travelers. Every stay is carefully curated, thoughtfully designed down to the finest detail, and fully personalized to deliver a truly bespoke experience. We build long-lasting, trust-based relationships with our clients and continuously reinvent the standards of luxury rentals to create memories that endure long after the stay. ✨ Our teams are at the heart of our success. They design and deliver every journey as a unique project. Present across the globe, our local teams handpick the most exceptional homes and ensure a warm welcome and outstanding service in every destination. Job Description This is a temporary 4-month role from May 4 to August 30, 2026. As an in-resort concierge within the Concierge & Stay team, you will play a crucial role in managing and assisting on-site Le Collectionist guests for both concierge and villa related requests. You will welcome our international clientele in various rented properties, adhering to Le Collectionist’s brand standards in close relation with the Pre arrival team, you will contribute to consolidating the local partner network to offer the highest quality services and experiences to our clients. You will always prepare and handle several guests at the same time. Objectives: Prepare the guest's arrival Support the onsite team in setting up the season Pre-visit the properties you will have guests in Participate in updating properties info in our tools Link with the pre-arrival team to ensure you have all information to prepare the guest's stay. Prepare the arrival of your clients by shopping for any requested items and personalizing the properties with adequate gifts and amenities. Get in touch with the guests prior to their arrival to confirm check in time. Ensure the villa is checked and ready to welcome the guest. Welcome guests and ensure an unforgettable stay Welcome the guest according to Le Collectionist standards Present the villa and its specificities Orientate the guest with understanding tools at his disposal, house and surroundings. Be available to the guest for any concierge request or change on a pre booked service during his stay. Be able to invoice and charge the guest. Be available to resolve any issue at the property during the stay. Ensure admin and invoice follow up services you may have sold with the support of the pre arrival team Ensure a smooth check-out by inspecting the property in the presence of the clients. Admin Invoice and track payments with the support of pre arrival teams. Charge clients. Meticulously document any damages observed at the end of the clients' stay. Qualifications Ideally, hold a degree in hospitality, tourism, or business school. Have an interest in or sensitivity to the luxury and hospitality sector. Valid driver’s license. Good experience in similar missions (villa management/butler/hotel concierge..). Excellent knowledge of the destination and its ecosystem. Fluent in English; Spanish and French are a plus. Organized, meticulous, and detail-oriented. Highly autonomous. Excellent written and verbal communication skills to establish strong relationships with clients and partners. Strong interpersonal skills and autonomy; Sensitive to customer satisfaction and loyalty, with a sense of contact and the ability to build relationships easily Rigor, ability to prioritize and manage urgency Able to multitask Handles fast paced environment Additional Information Perks : 🎂 1 day off for your birthday 🍽️ Restaurant tickets up to 4 € + 4 € from the salary 💻 A laptop 📞 A professional cell phone (for operational functions) 🎊 Events all year round Recruitment process: HR interview Role-specific interview with the manager Business case Fit call with the Regional Director

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

KIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y conexión de la marca Kimpton en la zona premier de Marbella. En Kimpton podrás: Be yourself: Sé tú mismo, trae tu yo real, tu mejor versión. Trae tus experiencias, tu personalidad, tus cualidades, tu creatividad. Con estos ingredientes es como conseguirás personalizar la estancia de nuestros huéspedes. Lead Youserlf: Confiamos en que darás lo mejor de ti, toma la iniciativa, haz lo correcto cuando nadie supervise, encuentra formas creativas de sorprender a nuestros huéspedes y compañeros. Te apoyamos en tu crecimiento y mejora continua. Make it count: ¿Por qué no mejorar la vida quien nos rodea? La tuya y la de nuestros huéspedes. Nos importáis los dos y por ello buscamos cualquier oportunidad para crear experiencias personalizadas (Kimpton Moment) para ambos. Esa pasión es la que hace que el trabajo tenga sentido. Lo que haces nos importa. Tú importas. Trabajar en Kimpton no es sólo trabajo y, desde luego, no es como trabajar en otro lugar. Valoramos la innovación, creatividad, pasión y personalidad de cada miembro del equipo, queremos que cada uno sea y se sienta como realmente es. ¿De qué trata el trabajo? Como Front Office Supervisor, serás responsable de supervisar al equipo de Recepción, asegurándote de que el servicio es correcto y resolviendo cualquier problema comunicado por el equipo. Tu día a día - Apoyar y asistir al Front Office Manager y Assistant Front Office Manager en todas las tareas requeridas. - Supervisar el rendimiento de los miembros del equipo en todos los procedimientos de Front Office, incluidos, entre otros, el registro y la salida de los huéspedes, el tráfico y el flujo del vestíbulo, la asistencia con el equipaje, los servicios de telefonista y la determinación de las tarifas y la disponibilidad de las habitaciones. - Informar y formar a los miembros del equipo. - Coordinar con el servicio de limpieza la preparación de las habitaciones para el check-in. - Apoyar y asistir a los miembros del equipo en la gestión de las consultas y peticiones de los huéspedes y en la resolución de sus quejas. - Responder a las preguntas de los huéspedes y resolver problemas y quejas de manera oportuna, amable y eficiente. - Tomar y gestionar las reservas de los huéspedes, ofrecerles oportunidades de venta e informarles sobre formas de mejorar su estancia. - Gestionar las transacciones en efectivo y a crédito. - Estar un paso por delante de las necesidades de los huéspedes: registrar sus preferencias y actuar en consecuencia, y gestionar sus mensajes, peticiones, preguntas e inquietudes. - Sea la cálida bienvenida que da el pistoletazo de salida a una experiencia memorable para el huésped. ¿Qué esperamos de ti? * Licenciatura en hostelería o campo relacionado. * Más de 2 años de experiencia en el departamento de recepción. * Dominio del idioma local e inglés, valorándose positivamente el conocimiento de otros idiomas. * Proactivo/a, positivo/a, enérgico/a, dinámico/a, enfático/a, trabajador/a en equipo y con pasión por el servicio. ¿Qué puedes esperar de nosotros? * Tarifas internacionales en hoteles IHG con descuento. * Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. * Programas de formación y acceso a la herramienta de formación de IHG. * Comidas durante el turno. * Descuento en el seguro médico privado. * Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. * Ambiente de trabajo cool y mucha diversión

Instantly recognizable , our resort is a destination in itself: an exclusive oasis where natural beauty, refined design and exceptional service come together to create unforgettable experiences. Spread across expansive grounds with multiple accommodation areas, world-class dining, leisure facilities and lush landscapes, the resort offers guests seamless mobility and comfort throughout their stay. JOIN OUR TEAM! …as a Train Driver . Who are we looking for…? Are you calm, safety-minded and service-driven, with a passion for delivering smooth and memorable guest journeys? As a Train Driver , you play a key role in the guest experience, ensuring safe, comfortable and efficient transportation across the resort. You are often one of the first and last team members our guests interact with during their day. Your professionalism, warm demeanor and attention to detail help create a sense of ease, trust and luxury. If you take pride in responsible driving, anticipate guest needs and enjoy contributing to an exceptional hospitality experience, we would be delighted to meet you. Your responsibilities will include… Safely operating the resort’s internal train in accordance with established safety procedures and operational guidelines. Ensuring the comfort, safety and well-being of all guests during transportation. Providing a warm welcome and courteous assistance to guests boarding and disembarking. Maintaining punctuality and smooth operation along designated routes and schedules. Communicating clearly and professionally with guests, offering information about resort areas and facilities when needed. Conducting daily vehicle checks and reporting any technical or safety issues promptly. Responding calmly and effectively to unexpected situations or guest concerns. Coordinating with Front Office, Guest Relations and Security to ensure seamless guest movement. Keeping the train, stations and surrounding areas clean, safe and presentable at all times. Upholding impeccable standards of personal appearance, posture and communication in line with luxury service expectations. What we are looking for… A responsible, service-oriented and safety-focused personality. Valid D + CAP driving license. Previous experience in vehicle operation, transport services or guest-facing roles is highly valued. Strong communication and interpersonal skills. Ability to remain calm, focused and professional at all times. Willingness to work shifts, including weekends and holidays. Fluent in English and Spanish; additional languages are a strong advantage. Excellent grooming standards and a proactive, professional attitude. Valid work permit for Spain. How we inspire you… Attractive above-market salary and flexible compensation. “Explore Rate” travel benefits at over 9,500 Marriott hotels worldwide, extended to family, partner and parents. 20% F&B discount worldwide and 50% discount on the resort’s culinary offering. Up to 75% off flights for residents of Tenerife to mainland Spain. Corporate benefits program with leisure and travel discounts. A special birthday surprise. A complimentary stay at the resort after your first year of service. 13th and 14th salary payments. Continuous development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and laundry service provided. Internal events, employee celebrations and team-building activities. Participation in social responsibility programs. Comprehensive corporate medical care. (All benefits and bonus programs are subject to internal regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply through MarriottCareers with your application documents. Marriott International is an equal opportunity employer, committed to a diverse and inclusive workforce. At The Ritz-Carlton, our Ladies and Gentlemen create memorable experiences guided by our Gold Standards. Your role will be to ensure these standards are delivered graciously, safely and thoughtfully every day , contributing to a seamless and luxurious guest journey throughout the resort. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description Upscale, 5-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description Reportando al/la Front Office Manager y/o al/la Assistant Front Office Manager, liderará la operativa diaria de Recepción, garantizando la excelencia en el servicio, el cumplimiento de procedimientos y el buen desempeño del equipo. Dirigir las operaciones diarias de la recepción. Llevar a cabo un control exhaustivo de los créditos y garantías de pago con el fin de asegurar el cobro de todos los servicios que los clientes tengan incluidos en su cuenta. Supervisar y apoyar al equipo de Front Office y llevar a cabo todas las funciones propias del puesto de recepcionista cuando sea necesario. Garantizar la comunicación efectiva de la información nueva y actualizada sobre políticas, tarifas e información general del hotel. Garantizar que se sigan procedimientos estrictos para todas las transacciones de efectivo/crédito, cheques, procedimientos contables y bancarios, entrega de llaves y confidencialidad de los huéspedes. Mantener una alta calidad de los servicios a los huéspedes, principalmente en las áreas de llegadas, salidas, alojamiento, necesidades especiales y consultas de los huéspedes. Gestionar las quejas de los huéspedes de forma profesional y eficaz Qualifications Grado superior de formación en hostelería. Experiencia entre 1 y 3 años en un puesto similar o establecimiento de 5 estrellas y/o lujo. Idiomas: inglés, español y francés avanzados. Manejo avanzado de software (Opera) u ofimático. Conocimientos técnicos de alojamiento: recepción, conserjería, relación con clientes, etc. Poseer fuertes habilidades interpersonales y de resolución de problemas. Sentido de la responsabilidad y del deber. Saber gestionar, seguir y motivar un equipo, tener alma de líder. Trabajo en equipo. Disponibilidad para realizar horarios rotativos. Contrato Indefinido Additional Information ¿Qué ofrecemos? Beneficios exclusivos en hoteles del grupo Accor en todo el mundo, para que disfrutes de experiencias únicas dentro de nuestra red internacional. Retribución flexible con opciones como restaurante, transporte y mutua privada. Parking para bicicletas y patinetes , con punto de carga. Un entorno de trabajo dinámico, multicultural y motivador , rodeado de profesionales apasionados por la hospitalidad de lujo. Oportunidades de desarrollo profesional , tanto dentro de la propiedad como en otros hoteles de la marca en cualquier parte del mundo. Formación continua a través de nuestra plataforma Learn Your Way , diseñada para impulsar tu talento y tu crecimiento profesional. ¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal y como eres y puedes encontrar un trabajo y una marca que se ajuste a tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo aporte un propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las ilimitadas posibilidades de Accor. Al unirte a Accor, cada capítulo de tu historia es tuyo y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/ Haz lo que te gusta, preocúpate por el mundo, atrévete a desafiar el statu quo! #BELIMITLESS