Front Office Manager- Four Seasons Hotel Madrid

What's the job? As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador. You'll report to the Food & Beverage Manager. Your day-to-day * Greet and warmly welcome all guests upon arrival, ensuring a positive first impression. * Escort guests to their assigned tables and provide clear explanations of service options when needed. * Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace. * Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices. * Verify that dining areas are properly set and ready before each service. * Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service. * Handle phone calls and guest inquiries in a professional and courteous manner. * Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction. * Assist with buffet setup, station organization, and other pre-opening tasks as needed. * Promptly communicate last call times for breakfast or specific services. * Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift. * Organize and file signed tickets, credit card receipts, and voids correctly. * Encourage guests to leave feedback through platforms like TripAdvisor or The Fork. * Monitor table turnover and guest needs, maintaining attention to detail and guest preferences. What we need from you * 1+ years' experience working with in hotel/restaurant. * Must be fluent in local language and English, additional languages will be highly valuable. * Outstanding communication skills * Excellent organizational and multitasking skills * Ability to interact with multiple types of people What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount

Mision Satisfacer, siguiendo las normas de calidad del hotel, las necesidades de la clientela en cuanto a reservas, asistencia e información, atendiendo a las comunicaciones, realizando para ello las funciones administrativas, de facturación y comerciales, así como asegurar el correcto cierre del día. Responsabilidades y tareas del puesto OFRECER EL MAYOR ESTANDAR DE SERVICIO A LOS/LAS HUESPEDES Realizar de manera cualificada, con iniciativa y responsabilidad la recepción de la clientela y todas las tareas relacionadas con ello. Ejecutar las labores de atención al cliente en la recepción. Realizar las gestiones relacionadas con la ocupación y venta de las habitaciones (Reservas, Check In y Check Out). Realizar labores propias de la facturación y cobro. Recibir, tramitar y dirigir las reclamaciones de los clientes utilizando el enfoque SEDAS. Colaborar y sustituir al/la Jefe/a de Recepción de las tareas propias del mismo. Auditoría nocturna. Conserjería: Realizar de manera cualificada, con iniciativa, autonomía y responsabilidad de la asistencia e información a la clientela y de los trabajos administrativos correspondientes. Atender a la clientela en los servicios propios de conserjería. Informar a los clientes sobre los servicios del hotel. Ejecutar las labores de atención a la clientela en los servicios solicitados. Recibir, tramitar y dirigir las reclamaciones de la clientela a los servicios correspondientes.

SOBRE NOSOTROS Famoso por introducir la cultura de los bares de cócteles en París en 2007, Experimental redefinió la hospitalidad con bares de cócteles innovadores y hoteles boutique en toda Europa y más allá. Con los años, los destinos se han ampliado desde grandes capitales europeas como Roma, París y Londres hasta lugares más estacionales como Comporta, Ibiza o Menorca en verano, y estaciones de esquí como Verbier y Val d’Isère en invierno. El grupo también opera establecimientos en Oporto, Venecia, Nueva York, Biarritz y los Cotswolds. Cada uno de nuestros destinos únicos combina diseño, creatividad y un servicio excepcional, con nuevas y emocionantes aperturas en el horizonte. SOBRE EXPERIMENTAL BEACH IBIZA Experimental Beach está ubicado en el pintoresco Parque Natural de Las Salinas. El bar y restaurante se encuentran a pie de playa, con vistas al mar, donde se puede disfrutar de una de las puestas de sol más espectaculares de la isla. La carta está inspirada en la historia y la cultura de las Islas Baleares, mientras que la propuesta de cócteles reinterpreta lo que mejor sabe hacer Experimental: un toque de excentricidad creativa con guiños a los grandes clásicos. SOBRE EL PUESTO Actualmente estamos contratando un/a Host/hostess para reforzar nuestro equipo en Experimental Beach durante la próxima temporada. Principales responsabilidades: Dar la bienvenida, informar y orientar a los clientes para garantizar una experiencia agradable. Gestionar las solicitudes de reservas por teléfono y correo electrónico, y administrar la lista de espera ; Acompañar a los clientes a sus mesas o a la zona de espera ; Organizar el plano de sala según la afluencia de los servicios ; Asistir al personal del restaurante cuando sea necesario ; Mantener las mesas, sillas y vajilla limpias y organizadas ; Proporcionar información sobre el menú y el servicio ; Garantizar una experiencia excepcional para los clientes. SOBRE TI Experiencia como Host/Hostess o puesto similar. Excelente presentación y actitud amigable. Buen espíritu de equipo y habilidades de comunicación. Capacidad de organización, multitarea y trabajo bajo presión. Conocimiento de las diferentes áreas del local (restaurante, tumbonas, lounge). Idiomas: español e inglés; un tercer idioma es un plus. ¡Vive la experiencia Experimental! A lo largo de tu experiencia, formarás parte de un entorno estimulante e innovador. Te unirás a un grupo dinámico y crecerás junto a diferentes funciones y expertos con un reconocido saber hacer. Ya sea para tu primer empleo o para una nueva oportunidad de crecimiento profesional, nos comprometemos a reclutar, desarrollar y fidelizar a las personas más motivadas y talentosas, con perfiles y habilidades diversos. Esto es lo que podemos ofrecerte: • Oportunidades de formación y desarrollo profesional. • Posibilidades de movilidad interna en Francia, Italia, Suiza, EE. UU., Reino Unido, Islas Baleares, etc. • Atractivos descuentos en todos nuestros establecimientos (bares de cócteles, wine bars y restaurantes). • Plan de pensiones. • Eventos corporativos.

JOIN OUR TEAM …as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where the ocean, volcanic landscapes, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A celebrated culinary destination in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine cuisine. Designed as a timeless escape, the resort offers multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where land meets sea, guests can also enjoy an exclusive golden-sand beach area at Abama, equipped with complimentary sun loungers and umbrellas. Who are we looking for? Are you passionate about delivering exceptional first and last impressions? As a Front Desk Agent , you will be at the heart of the guest experience—welcoming guests with genuine warmth, anticipating their needs, and ensuring every stay begins and ends flawlessly. If you enjoy working in a dynamic, guest-focused environment and take pride in creating meaningful connections, we would love to meet you. Your responsibilities will include… Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience. Managing room assignments, keys, and guest information accurately in the property management system. Handling guest inquiries, requests, and concerns with professionalism, empathy, and efficiency. Providing detailed information about the resort’s facilities, services, dining options, and local attractions. Coordinating closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless stays. Processing payments, deposits, and billing inquiries in line with company standards. Identifying opportunities to upsell room upgrades, services, and experiences that enhance the guest journey. Managing special requests and preferences to ensure personalized and memorable stays. Resolving guest complaints promptly, turning challenges into positive experiences. Upholding The Ritz-Carlton Gold Standards and ensuring service excellence at all times. What we are looking for in you… A warm, confident, and service-oriented personality with a natural passion for hospitality. Previous experience in Front Office, Reception, or customer-facing roles within hospitality is preferred. Strong communication and interpersonal skills, with a genuine desire to exceed guest expectations. Ability to remain calm, organized, and professional in a fast-paced environment. A collaborative team player who values shared success. Fluent communication skills in Spanish and English ; German is a strong plus . A valid work permit for Spain. How we inspire you… Join our team and bring your personality, passion, and ideas to life every day. Working at The Ritz-Carlton means creating moments that guests remember long after they leave. Competitive salary above market standards with flexible compensation. Travel the world with exclusive employee rates (“Explore Rate”) at over 9,500 Marriott hotels, extended to your family, partner, and parents. 20% discount on Food & Beverage across all Marriott hotels worldwide. 50% discount on the resort’s own culinary offerings. Up to 75% discount on flights for Tenerife residents traveling to mainland Spain. Extensive corporate benefits with discounts on leisure activities and travel. A special birthday surprise to celebrate you. A complimentary guest stay at the resort after one year of service. 13th and 14th salary payments. Innovative training programs, including access to our corporate university. Career growth opportunities within an international company. Complimentary employee dining at our staff restaurant. Uniforms provided and professionally laundered when required. Team outings, celebrations, anniversaries, and special events. Opportunities to participate in social responsibility initiatives. Comprehensive company-sponsored medical care. (All benefit and bonus programs are subject to individual company regulations and applicable laws.) Interested? Apply now via MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-centered culture. By joining The Ritz-Carlton , you become part of a global legacy of excellence—where you can grow, belong, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What's the job? As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador. You'll report to the Food & Beverage Manager. Your day-to-day * Greet and warmly welcome all guests upon arrival, ensuring a positive first impression. * Escort guests to their assigned tables and provide clear explanations of service options when needed. * Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace. * Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices. * Verify that dining areas are properly set and ready before each service. * Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service. * Handle phone calls and guest inquiries in a professional and courteous manner. * Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction. * Assist with buffet setup, station organization, and other pre-opening tasks as needed. * Promptly communicate last call times for breakfast or specific services. * Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift. * Organize and file signed tickets, credit card receipts, and voids correctly. * Encourage guests to leave feedback through platforms like TripAdvisor or The Fork. * Monitor table turnover and guest needs, maintaining attention to detail and guest preferences. What we need from you * 1+ years' experience working with in hotel/restaurant. * Must be fluent in local language and English, additional languages will be highly valuable. * Outstanding communication skills * Excellent organizational and multitasking skills * Ability to interact with multiple types of people What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount

Mision Satisfacer, siguiendo las normas de calidad del hotel, las necesidades de la clientela en cuanto a reservas, asistencia e información, atendiendo a las comunicaciones, realizando para ello las funciones administrativas, de facturación y comerciales, así como asegurar el correcto cierre del día. Responsabilidades y tareas del puesto OFRECER EL MAYOR ESTANDAR DE SERVICIO A LOS/LAS HUESPEDES Realizar de manera cualificada, con iniciativa y responsabilidad la recepción de la clientela y todas las tareas relacionadas con ello. Ejecutar las labores de atención al cliente en la recepción. Realizar las gestiones relacionadas con la ocupación y venta de las habitaciones (Reservas, Check In y Check Out). Realizar labores propias de la facturación y cobro. Recibir, tramitar y dirigir las reclamaciones de los clientes utilizando el enfoque SEDAS. Colaborar y sustituir al/la Jefe/a de Recepción de las tareas propias del mismo. Auditoría nocturna. Conserjería: Realizar de manera cualificada, con iniciativa, autonomía y responsabilidad de la asistencia e información a la clientela y de los trabajos administrativos correspondientes. Atender a la clientela en los servicios propios de conserjería. Informar a los clientes sobre los servicios del hotel. Ejecutar las labores de atención a la clientela en los servicios solicitados. Recibir, tramitar y dirigir las reclamaciones de la clientela a los servicios correspondientes.

SOBRE NOSOTROS Famoso por introducir la cultura de los bares de cócteles en París en 2007, Experimental redefinió la hospitalidad con bares de cócteles innovadores y hoteles boutique en toda Europa y más allá. Con los años, los destinos se han ampliado desde grandes capitales europeas como Roma, París y Londres hasta lugares más estacionales como Comporta, Ibiza o Menorca en verano, y estaciones de esquí como Verbier y Val d’Isère en invierno. El grupo también opera establecimientos en Oporto, Venecia, Nueva York, Biarritz y los Cotswolds. Cada uno de nuestros destinos únicos combina diseño, creatividad y un servicio excepcional, con nuevas y emocionantes aperturas en el horizonte. SOBRE EXPERIMENTAL BEACH IBIZA Experimental Beach está ubicado en el pintoresco Parque Natural de Las Salinas. El bar y restaurante se encuentran a pie de playa, con vistas al mar, donde se puede disfrutar de una de las puestas de sol más espectaculares de la isla. La carta está inspirada en la historia y la cultura de las Islas Baleares, mientras que la propuesta de cócteles reinterpreta lo que mejor sabe hacer Experimental: un toque de excentricidad creativa con guiños a los grandes clásicos. SOBRE EL PUESTO Actualmente estamos contratando un/a Host/hostess para reforzar nuestro equipo en Experimental Beach durante la próxima temporada. Principales responsabilidades: Dar la bienvenida, informar y orientar a los clientes para garantizar una experiencia agradable. Gestionar las solicitudes de reservas por teléfono y correo electrónico, y administrar la lista de espera ; Acompañar a los clientes a sus mesas o a la zona de espera ; Organizar el plano de sala según la afluencia de los servicios ; Asistir al personal del restaurante cuando sea necesario ; Mantener las mesas, sillas y vajilla limpias y organizadas ; Proporcionar información sobre el menú y el servicio ; Garantizar una experiencia excepcional para los clientes. SOBRE TI Experiencia como Host/Hostess o puesto similar. Excelente presentación y actitud amigable. Buen espíritu de equipo y habilidades de comunicación. Capacidad de organización, multitarea y trabajo bajo presión. Conocimiento de las diferentes áreas del local (restaurante, tumbonas, lounge). Idiomas: español e inglés; un tercer idioma es un plus. ¡Vive la experiencia Experimental! A lo largo de tu experiencia, formarás parte de un entorno estimulante e innovador. Te unirás a un grupo dinámico y crecerás junto a diferentes funciones y expertos con un reconocido saber hacer. Ya sea para tu primer empleo o para una nueva oportunidad de crecimiento profesional, nos comprometemos a reclutar, desarrollar y fidelizar a las personas más motivadas y talentosas, con perfiles y habilidades diversos. Esto es lo que podemos ofrecerte: • Oportunidades de formación y desarrollo profesional. • Posibilidades de movilidad interna en Francia, Italia, Suiza, EE. UU., Reino Unido, Islas Baleares, etc. • Atractivos descuentos en todos nuestros establecimientos (bares de cócteles, wine bars y restaurantes). • Plan de pensiones. • Eventos corporativos.

JOIN OUR TEAM …as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where the ocean, volcanic landscapes, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A celebrated culinary destination in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine cuisine. Designed as a timeless escape, the resort offers multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where land meets sea, guests can also enjoy an exclusive golden-sand beach area at Abama, equipped with complimentary sun loungers and umbrellas. Who are we looking for? Are you passionate about delivering exceptional first and last impressions? As a Front Desk Agent , you will be at the heart of the guest experience—welcoming guests with genuine warmth, anticipating their needs, and ensuring every stay begins and ends flawlessly. If you enjoy working in a dynamic, guest-focused environment and take pride in creating meaningful connections, we would love to meet you. Your responsibilities will include… Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience. Managing room assignments, keys, and guest information accurately in the property management system. Handling guest inquiries, requests, and concerns with professionalism, empathy, and efficiency. Providing detailed information about the resort’s facilities, services, dining options, and local attractions. Coordinating closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless stays. Processing payments, deposits, and billing inquiries in line with company standards. Identifying opportunities to upsell room upgrades, services, and experiences that enhance the guest journey. Managing special requests and preferences to ensure personalized and memorable stays. Resolving guest complaints promptly, turning challenges into positive experiences. Upholding The Ritz-Carlton Gold Standards and ensuring service excellence at all times. What we are looking for in you… A warm, confident, and service-oriented personality with a natural passion for hospitality. Previous experience in Front Office, Reception, or customer-facing roles within hospitality is preferred. Strong communication and interpersonal skills, with a genuine desire to exceed guest expectations. Ability to remain calm, organized, and professional in a fast-paced environment. A collaborative team player who values shared success. Fluent communication skills in Spanish and English ; German is a strong plus . A valid work permit for Spain. How we inspire you… Join our team and bring your personality, passion, and ideas to life every day. Working at The Ritz-Carlton means creating moments that guests remember long after they leave. Competitive salary above market standards with flexible compensation. Travel the world with exclusive employee rates (“Explore Rate”) at over 9,500 Marriott hotels, extended to your family, partner, and parents. 20% discount on Food & Beverage across all Marriott hotels worldwide. 50% discount on the resort’s own culinary offerings. Up to 75% discount on flights for Tenerife residents traveling to mainland Spain. Extensive corporate benefits with discounts on leisure activities and travel. A special birthday surprise to celebrate you. A complimentary guest stay at the resort after one year of service. 13th and 14th salary payments. Innovative training programs, including access to our corporate university. Career growth opportunities within an international company. Complimentary employee dining at our staff restaurant. Uniforms provided and professionally laundered when required. Team outings, celebrations, anniversaries, and special events. Opportunities to participate in social responsibility initiatives. Comprehensive company-sponsored medical care. (All benefit and bonus programs are subject to individual company regulations and applicable laws.) Interested? Apply now via MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-centered culture. By joining The Ritz-Carlton , you become part of a global legacy of excellence—where you can grow, belong, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.