83 Ofertas de trabajo de guest experience

Revenue & Reservations Internship / Kimpton Vividora Barcelona

What's the internship? As Reservations intern, you'll be supporting the department in all required areas, including market analysis, managing reservations and solving incidents for guests. You'll be supervised by the Director of Revenue Management. Your day-to-day * Book and enter room reservation requests using the Property Management System. * Enter rooming lists while ensuring accuracy, as required * Update reservations ensuring a flawless check in and check out process. Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities. * Dealing with reservations via email or by phone: creating and confirming corporate and individual reservations. * Set and change the hotel rates daily on the different extranet partners. What we need from you * Currently studying a bachelor's degree in hospitality or related field. * Previous hotel knowledge and experience in Reservations will be valuable. * Must be fluent in English and Spanish * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for hospitality. What to expect from us * Monthyl allowance. * Training programmes and access to IHG's training tool. * Meals included on shift

Finance Internship / Kimpton Vividora Barcelona

What's the internship? As Finance intern you'll be supporting the department on the financial operations of the hotel while managing hotel assets and ensuring a centralized accounting environment. You'll be supervised by the Finance team. Your day-to-day * Support in verifying that the PMS daily city ledger, guest ledger and advance deposit ledger balances reconcile to the sum of previous month closing balance and the PMS system net changes for the current month to date. * Support preparing daily revenue journal, ensuring that revenues have been classified to the correct general ledger code. * To update cashier contracts list and prepare reconciliation at month end for cash accounts. * Verify all credit cards billing against the daily business report and prepare credit card and bank conciliation sheets. What we need from yo * Currently studying a bachelor's degree in hospitality, finance or related field. * Possibility to sign an agreement with your school for 6 months preferably. * Previous hotel knowledge and experience in operational departments will be valuable. * Must be fluent in English or Spanish. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for financial area. What to expect from us * Economic compensation. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

Guest Services Agent

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Assistant Manager Housekeeping

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets • Ensures knowledge and understanding of OSHA regulations are up to date. • Oversees all lost and found procedures. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guest room maintenance needs. • Understands and complies with loss prevention policies and procedures. • Ensures all employees have proper supplies, equipment and uniforms. • Assists in supervising an effective inspection program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees. • Sets a positive example for guest relations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Culinary Assistant Administrative

POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Runner-Housekeeping

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort — a sanctuary of serenity where the ocean, the land, and lush subtropical gardens blend effortlessly with Moorish-inspired architecture. With 462 rooms and suites divided between the vibrant Citadel and the exclusive Retreat, the resort offers breathtaking views of the Atlantic Ocean, Mount Teide, and its tropical gardens. At The Ritz-Carlton , we believe that true luxury is found in the details — and our Housekeeping – Public Areas team plays a vital role in maintaining the beauty, cleanliness, and harmony of every space in the resort. Every polished surface, every delicate scent, and every pristine corner contributes to the timeless elegance that defines our brand. JOIN OUR TEAM! …as Housekeeping Runner at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for? We are seeking a proactive, responsible individual with great attention to detail, passionate about supporting the housekeeping operations and ensuring that all areas of the resort remain impeccable—from the lobby and hallways to outdoor spaces and public facilities. If you enjoy working in an elegant environment, are motivated by visual perfection, and take pride in creating a clean, welcoming, and well-maintained atmosphere for our guests, we want you on our team! Your main responsibilities will include: Act as a liaison between the Housekeeping team and other resort areas, ensuring the quick and efficient delivery of materials, amenities, and supplies. Transport clean linen, requested items, and equipment to guest rooms and assigned areas. Assist in restocking carts and workstations so the team has everything they need. Respond promptly to special requests from guests or team members, maintaining discretion and The Ritz-Carlton service standards. Report any issues or needs identified during your shift. Comply with safety and risk prevention standards, as well as the resort’s sustainability policies. What we expect from you... Previous experience in public area cleaning or operational support (preferably in hotels or resorts). Strong sense of organization, efficiency, and attention to detail. Positive attitude, team spirit, and commitment to quality. Good physical condition to perform continuous movement and transport tasks. Availability to work rotating shifts, including weekends and holidays. Basic level of English or Spanish (additional languages are a plus). Valid work permit for Spain. What we offer you... A competitive salary and attractive working conditions. Real opportunities for career growth and professional development within Marriott International. Access to continuous training programs focused on luxury standards, safety, and hospitality. The opportunity to travel and work in more than 9,500 hotels worldwide with exclusive employee rates (“Explore Rate”). Discounts on dining and services within the resort and across Marriott properties globally. Complimentary daily meals in the employee dining room. Uniform and professional laundry service provided. Recognition programs, celebrations, and wellness activities. Opportunities to participate in sustainability and community initiatives. Comprehensive occupational health coverage. Would you like to join our team? Apply now through MarriottCareers and become part of a workplace where elegance is built through every detail. At The Ritz-Carlton Tenerife, Abama , every space tells a story — and your work will ensure it remains impeccable, welcoming, and unforgettable. “At The Ritz-Carlton, excellence begins with care. Every gesture, every polish, every smile creates a lasting impression.” At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Resident Manager / Anantara Villa Padierna Palace Benahavís Marbella Resort

What will be your mission? WHY THIS JOB EXISTS To meet the needs of the business, our guests, and our colleagues by effectively managing all day-to-day operations of the hotel, ensuring excellence in service and operational performance What will you do? KEY DUTIES AND RESPONSIBILITIES Within this, the key responsibilities for this position are: Implement the hotel strategy across all operational departments to achieve business objectives. Provide unified leadership for all operational activities, ensuring smooth and efficient daily operations. Support and execute corporate programs and guidelines, maintaining brand standards and compliance. Act as the primary point of reference for team members and guests in the absence of the General Manager. Demonstrate leadership by example. Perform other duties as assigned by General Manager Actively support the development, training, mentoring of team members. Manage quality improvement process in areas of customer service and team member satisfaction. Motivate and build a working environment in which team members are productive and innovative. Demonstrate self-confidence, energy, and enthusiasm. Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills. Identify and lead positive public relations and teamwork opportunities. Establish, measure, monitor, and evaluate process policies and procedures. Use problem solving methodology for decision making and follow up. Develop business plan and evaluate business trends to modify strategies.Interpret, analyze, and manage budget to meet business objectives. Provides constructive coaching and counseling to team members. Develop and train department heads to fully understand and effectively perform their job. What are we looking for? Bachelor’s degree in any related field.Minimum of 5 years of experience in hotel management operations. Luxury brand experience is desirable. Will be highly valuable that the applicants have passed a LDP´s program Previous experience in luxury is desirable. Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met.Proven experience in managing relationships with multiple stakeholders. Strong analytical skills with the ability to work well under pressure, handle multiple concurrent demands, and prioritize responsibilities effectively. Exceptional communication skills. Highly appreciated international experience and/or having performed functions in more than one hotel. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Spa Director / Anantara Villa Padierna Palace Benahavís Marbella Resort

What will be your mission? The Spa Director is part of the leadership team of individual MSpa International unit to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa operational practices with the hotel properties, business partners, guests and employees. What will you do? Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program. To insure all staff are understand each of their own responsibilities and job description correctly. To insure to submit all reports those are accurate and concise to Operations and others concerned. To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc. Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures. Conduct weekly meetings with all staff about the following issues: weekly revenues problems, review of sales techniques, quality of staff work, training needs, any other items which may be concern. Conducted any other related duties as assigned by Operations Manager. Organized the up selling training program, spa promotion, and event training for each manager and their team. To monitor and retail displays and spa service displays, in spa and public areas. Insure retail displays are maintained and stock is interesting and exciting. Plan and create internal spa promotion package with Operations manager and hotel. Submit update reports to Operations Manager. To maintain overall quality and standard strictly. To evaluate and guide all spa staff as needed to improve their skills and performance. Review Spa staff performance and document any and all concern and sent to Operations Manager. To monitor communication memos from Operations Manager for all staff to receive updated information Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated. Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others. Ensuring good staff working environment and welfare within the area. Acting as Liaison with Hotel General Managers and Department head. To have a complete understanding of and adhere to the company’s policy and procedures To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all times To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas What are we looking for? Bachelor’s degree in Business and/or Hospitality Management At least 5 years experience in hospitality industry, preferably 5 stars hotel Previous Managerial experience in a professional Spa setting Keen on P&L and selling skils Solid knowledge of spoken and written English Ability to make decisions Highly motivated and able to teach leadership skills Positive attitude toward leadership and team work International work experience beneficial. Ability to relate in various cultures. Well groomed and articulated Interest in Organizational Development Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Spa Service Expert

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites – spread across the vibrant Citadel and the exclusive Retreat – offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. This 5-star resort is an award-winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin-starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama’s golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas. Join our team! …as Spa Service Expert at The Ritz-Carlton Abama Resort in Tenerife!! Who we are looking for… Are you passionate about creating unique wellness experiences and delivering exceptional service? As a Spa Service Expert , you will ensure that every guest enjoys a relaxing and personalized experience from the moment they arrive at the spa. If you have great attention to detail, strong communication skills, and love working in a luxury environment, we want to meet you! Your responsibilities include… Provide general guidance to guests about the spa, including locker use, lounge areas, and hospitality stations. Offer amenities such as water, juices, or heated neck pillows to enhance guest comfort. Answer questions about spa services and hotel facilities. Escort guests to and from treatment rooms. Regularly check the system for updates and schedule changes throughout the day. Maintain cleanliness and organization in workstations, treatment rooms, lockers, and common areas. Place used linens in the designated area. Secure products and equipment at the end of each shift. Restock lockers, lounge areas, and hospitality stations with towels, linens, products, and amenities. What we expect from you… Previous experience in spa, hospitality, or customer service (preferably in luxury hotels). Excellent communication and customer service skills. Fluency in English and Spanish. Ability to work as part of a team and adapt to dynamic environments. Valid work permit in Spain. What we offer… Attractive salary above market standards. Travel worldwide with special rates at over 9,500 Marriott hotels (“Explore Rate”), also for your family, partner, and parents. Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort. Up to 75% discount on flights if you reside in Tenerife. Corporate benefits with discounts on leisure and travel. Special birthday gift. Experience the resort as a guest after one year of service – a unique opportunity! Extra pay. Innovative training programs and professional development opportunities. Growth possibilities within an international company. Complimentary meals in the employee dining room. Uniform and laundry included. Employee celebrations and events: outings, anniversaries, special weeks. Activities to contribute to the community. Comprehensive corporate medical care. (All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.) Feeling inspired? Apply on MarriottCareers with your documentation. Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional they linger long after the stay. We believe everyone succeeds when empowered to be creative, attentive, and compassionate. Every day we set the standard for unique luxury service and take pride in delivering excellence in care and comfort for our guests. Your role will be to ensure that The Ritz-Carlton “Gold Standards” are upheld with grace and attention every day. These values are the foundation of our culture and the reason The Ritz-Carlton is a global leader in luxury hospitality. As part of our team, you will learn and exemplify our principles, such as the Credo, Employee Promise, and Service Values. By joining The Ritz-Carlton, you become part of Marriott International’s portfolio of brands. Be where you can give your best, start your purpose, belong to an incredible global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Camarero/a- Enoteca**

POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Spa Desk Agent

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites – spread across the vibrant Citadel and the exclusive Retreat – offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. This 5-star resort is an award-winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin-starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama’s golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas. Join our team! …as Spa Desk Agent at The Ritz-Carlton Abama Resort in Tenerife!! Who we are looking for… Are you passionate about creating exceptional wellness experiences and providing outstanding service from the very first interaction? As a Spa Desk Agent , you will be the first point of contact for our guests, ensuring a warm, professional, and personalized welcome. If you have strong organizational skills, attention to detail, and thrive in a luxury environment, we want to meet you! Your responsibilities include… Supervise daily spa operations, ensuring compliance with The Ritz-Carlton standards. Coordinate and support therapists and receptionists to deliver outstanding service. Manage staff schedules, task assignments, and attendance. Ensure treatment rooms and common areas are prepared, clean, and organized. Assist guests with inquiries and provide personalized recommendations. Monitor inventory of products and supplies, placing orders when necessary. Guarantee adherence to safety, hygiene, and wellness protocols. Collect guest feedback and suggest improvements to enhance the spa experience. What we expect from you… Previous experience in reception, customer service, or related areas (preferably in luxury hotels or spas). Excellent communication and customer service skills. Fluency in English and Spanish. Basic knowledge of spa treatments and services (preferred). Ability to work as part of a team and adapt to dynamic environments. Valid work permit in Spain. What we offer… Attractive salary above market standards. Travel worldwide with special rates at over 9,500 Marriott hotels (“Explore Rate”), also for your family, partner, and parents. Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort. Up to 75% discount on flights if you reside in Tenerife. Corporate benefits with discounts on leisure and travel. Special birthday gift. Experience the resort as a guest after one year of service – a unique opportunity! Extra pay. Innovative training programs and professional development opportunities. Growth possibilities within an international company. Complimentary meals in the employee dining room. Uniform and laundry included. Employee celebrations and events: outings, anniversaries, special weeks. Activities to contribute to the community. Comprehensive corporate medical care. (All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.) Feeling inspired? Apply on MarriottCareers with your documentation. Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional they linger long after the stay. We believe everyone succeeds when empowered to be creative, attentive, and compassionate. Every day we set the standard for unique luxury service and take pride in delivering excellence in care and comfort for our guests. Your role will be to ensure that The Ritz-Carlton “Gold Standards” are upheld with grace and attention every day. These values are the foundation of our culture and the reason The Ritz-Carlton is a global leader in luxury hospitality. As part of our team, you will learn and exemplify our principles, such as the Credo, Employee Promise, and Service Values. By joining The Ritz-Carlton, you become part of Marriott International’s portfolio of brands. Be where you can give your best, start your purpose, belong to an incredible global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Supervisor-Spa

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites – spread across the vibrant Citadel and the exclusive Retreat – offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. This 5-star resort is an award-winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin-starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama’s golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas. Join our team! …as Spa Supervisor at The Ritz-Carlton Abama Resort in Tenerife!! Who we are looking for… Are you passionate about delivering exceptional wellness experiences and leading a team to ensure flawless service? As a Spa Supervisor , you will oversee the daily operations of the spa, ensuring every guest enjoys a relaxing and luxurious experience. If you have strong leadership skills, attention to detail, and thrive in a luxury environment, we want to meet you! Your responsibilities include… Supervise daily spa operations, ensuring compliance with The Ritz-Carlton standards. Coordinate and support therapists and receptionists to deliver outstanding service. Manage staff schedules, task assignments, and attendance. Ensure treatment rooms and common areas are prepared, clean, and organized. Assist guests with inquiries and provide personalized recommendations. Monitor inventory of products and supplies, placing orders when necessary. Guarantee adherence to safety, hygiene, and wellness protocols. Collect guest feedback and suggest improvements to enhance the spa experience. What we expect from you… Previous experience in spa supervision or wellness management (preferably in luxury hotels). Knowledge of spa treatments and services. Strong leadership, communication, and customer service skills. Fluency in English and Spanish. Ability to work as part of a team and adapt to dynamic environments. Valid work permit in Spain. What we offer… Attractive salary above market standards. Travel worldwide with special rates at over 9,500 Marriott hotels (“Explore Rate”), also for your family, partner, and parents. Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort. Up to 75% discount on flights if you reside in Tenerife. Corporate benefits with discounts on leisure and travel. Special birthday gift. Experience the resort as a guest after one year of service – a unique opportunity! Extra pay. Innovative training programs and professional development opportunities. Growth possibilities within an international company. Complimentary meals in the employee dining room. Uniform and laundry included. Employee celebrations and events: outings, anniversaries, special weeks. Activities to contribute to the community. Comprehensive corporate medical care. (All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.) Feeling inspired? Apply on MarriottCareers with your documentation. Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional they linger long after the stay. We believe everyone succeeds when empowered to be creative, attentive, and compassionate. Every day we set the standard for unique luxury service and take pride in delivering excellence in care and comfort for our guests. Your role will be to ensure that The Ritz-Carlton “Gold Standards” are upheld with grace and attention every day. These values are the foundation of our culture and the reason The Ritz-Carlton is a global leader in luxury hospitality. As part of our team, you will learn and exemplify our principles, such as the Credo, Employee Promise, and Service Values. By joining The Ritz-Carlton, you become part of Marriott International’s portfolio of brands. Be where you can give your best, start your purpose, belong to an incredible global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.