7 Ofertas de trabajo de revenue manager

Spa Director / Anantara Villa Padierna Palace Benahavís Marbella Resort

What will be your mission? The Spa Director is part of the leadership team of individual MSpa International unit to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa operational practices with the hotel properties, business partners, guests and employees. What will you do? Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program. To insure all staff are understand each of their own responsibilities and job description correctly. To insure to submit all reports those are accurate and concise to Operations and others concerned. To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc. Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures. Conduct weekly meetings with all staff about the following issues: weekly revenues problems, review of sales techniques, quality of staff work, training needs, any other items which may be concern. Conducted any other related duties as assigned by Operations Manager. Organized the up selling training program, spa promotion, and event training for each manager and their team. To monitor and retail displays and spa service displays, in spa and public areas. Insure retail displays are maintained and stock is interesting and exciting. Plan and create internal spa promotion package with Operations manager and hotel. Submit update reports to Operations Manager. To maintain overall quality and standard strictly. To evaluate and guide all spa staff as needed to improve their skills and performance. Review Spa staff performance and document any and all concern and sent to Operations Manager. To monitor communication memos from Operations Manager for all staff to receive updated information Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated. Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others. Ensuring good staff working environment and welfare within the area. Acting as Liaison with Hotel General Managers and Department head. To have a complete understanding of and adhere to the company’s policy and procedures To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all times To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas What are we looking for? Bachelor’s degree in Business and/or Hospitality Management At least 5 years experience in hospitality industry, preferably 5 stars hotel Previous Managerial experience in a professional Spa setting Keen on P&L and selling skils Solid knowledge of spoken and written English Ability to make decisions Highly motivated and able to teach leadership skills Positive attitude toward leadership and team work International work experience beneficial. Ability to relate in various cultures. Well groomed and articulated Interest in Organizational Development Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Assistant Director of Food & Beverage

RESPONSABILIDADES Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering. Leading primarily from the front line of operations, this position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. By spending the majority of the time in operations, coaching leaders and talent on the job, the position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the customers and talent. CANDIDATE PROFILE Education and Experience • The likely successful candidate has a college education and substantial experience in the food and beverage, culinary, event management, or related professional area. OR • A degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major coupled with relevant leadership experience in the food and beverage, culinary, event management, or related professional area. The most successful managers in our food and beverage operations: have a clear and consistent career trajectory to date; have been head of department of a food & beverage outlet (restaurant, bar or event/catering/banqueting operation) and can clearly speak of his/her track record of achievements; the bulk of their career has been gained in a luxury hotel and or restaurant; have some international experience and/or interest in international career development; has experience driving quality improvements; are action oriented; are curious and creative; thrive in a fast paced goals driven environments; are natural talent coaches; CORE WORK ACTIVITIES Developing and Executing Food and Beverage Strategy and Goals Leading Food and Beverage Teams Maximizing Food and Beverage Revenue Ensuring Exceptional Customer Service Managing and Conducting Human Resource Activities at the food & beverage division level At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Front Desk Manager

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Food & Beverage Manager

JOB SUMMARY The Food & Beverage Operations Manager is responsible for overseeing all food and beverage operations, including restaurant, bars, and room service activities. This role ensures exceptional guest and employee satisfaction while maintaining standards and exceeding financial goals. The manager demonstrates proficiency in all applicable food and beverage laws and regulations, develops and implements business plans, and manages daily operations to meet or exceed customer expectations. Candidate Profile Education and Experience High school diploma or GED; 5 years of experience in food and beverage, culinary, or related professional area, OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 3 years of experience in food and beverage, culinary, or related professional area. Core Work Activities Managing Day-to-Day Operations Supervise daily Food and Beverage (F&B) operations, ensuring compliance with all policies, standards, and procedures. Assist in ordering F&B supplies, cleaning supplies, and uniforms. Operate all department equipment and report malfunctions. Monitor staffing levels to meet guest service and operational needs. Encourage mutual trust, respect, and cooperation among team members. Understand employee positions to perform duties in their absence. Develop specific goals and plans to prioritize, organize, and accomplish work. Monitor and maintain employee productivity levels. Maintain the operating budget and ensure compliance with standards and legal obligations. Providing Exceptional Customer Service Offer services that exceed customer expectations for satisfaction and retention. Improve service by understanding guest needs and providing guidance and feedback. Act as a role model for appropriate behaviors and customer relations. Proactively address guest concerns and complaints. Review customer feedback and satisfaction results with employees. Leading the Food and Beverage Team Manage all aspects of the Food and Beverage departments (excluding banquets and catering). Supervise and develop team members, setting performance standards and monitoring performance. Create a motivating environment that emphasizes teamwork and passion for service. Respond quickly to employee concerns and provide a learning atmosphere focused on continuous improvement. Develop an action plan based on employee engagement and guest satisfaction results. Managing and Conducting Human Resource Activities Conduct performance reviews and communicate expectations clearly. Promote fair treatment and an open-door policy. Identify developmental needs and provide coaching or mentoring to enhance skills. Administer hiring processes to ensure the right skills are brought into the operation. Developing and Maintaining Budgets Develop and manage financial, employee engagement, and guest satisfaction plans for F&B departments. Maintain a positive cost management index for restaurant and bar operations. Utilize budgets to understand and achieve financial objectives. Additional Responsibilities Comply with all corporate accounting procedures. Provide information to supervisors and co-workers through various communication methods. Analyze information to select the best solutions and solve problems. Perform hourly job functions if necessary. Extend professionalism and courtesy to team members at all times. Drives effective departmental communication and information systems through logs, department meetings and property meetings. Reporting Line & Scope Reports to: Director of Food & Beverage (or otherwise appropriate) Direct reports: Outlet Managers, Bar Manager/Head Bartender, Head Sommelier (if applicable), Senior Supervisors, and Assistant Managers. Scope: Marina Coastal Club, Lokal/Oleos, Bites/Placa, El Modernista, Enoteca, In room Dining (excluding B&C, and KF) Out of scope: Banquets & large-scale Catering (unless otherwise specified) — note: liaison and coordination responsibilities with Banquets/Catering required. KF Venues. Key Internal & External Relationships Executive Chef, Purchasing / Procurement, Banquets & Events Manager, Revenue Management, Finance, HR, Engineering, Marketing & PR, Rooms Division, preferred suppliers and agencies. Principal Accountabilities 1. Operational Leadership Assist daily outlet operations to ensure consistent service standards and guest satisfaction. Maintain and improve SOPs; conduct regular outlet walk-throughs and service audits. Assist scheduling, labour deployment and shift rostering to match business needs. Provide cover for critical service positions during peak service and in exceptional circumstances. 2. Commercial Management Own or co-own outlet P&L: prepare and manage monthly operating budgets, monitor variances and implement corrective actions to achieve targets. Drive revenue growth through menu engineering, pricing strategy, commercial activations (seasonal promotions, pop-ups, partnerships) and private dining opportunities. Coordinate with Revenue Management and Marketing to align F&B pricing and promotions to occupancy, events and market demand. Negotiate supplier contracts and manage vendor performance to optimise cost and service. 3. Beverage Programme & Culinary Collaboration Lead beverage strategy: cocktail programme, wine list development, cellar management and beverage cost control. Partner with Exec Chef and culinary team on menu alignment, menu engineering, guest trends and special promotions. 4. People Leadership & Development Recruit, train and develop outlet leaders; define role profiles and career paths. Implement competency frameworks, coaching clinics, service standards training and succession planning. Lead the performance review process and ensure continuous engagement and retention initiatives. 5. Governance, Compliance & Controls Ensure HACCP/food safety compliance and maintain records for audits; supervise allergen procedures and food recall readiness. Maintain liquor licensing compliance and responsible service policies. Implement and enforce internal cash, POS and minibar controls; own nightly cash reconciliations and inventory cycle counts. Manage health & safety responsibilities and emergency response procedures for F&B areas. 6. Financial Controls & Inventory Oversee stock control, par levels, ordering controls and shrinkage investigation processes. Implement inventory audits, variance analysis and monthly cost reporting (food & beverage cost %). Deliver accurate forecasting and daily/weekly revenue reports. 7. Guest Experience & Quality Assurance Own guest recovery escalation and service recovery protocols. Monitor GSS, online review channels for F&B feedback; implement corrective actions and training loops. Implement signature rituals/experiences for key outlets to differentiate the guest journey. 8. Sustainability & Operational Improvement Lead initiatives for waste reduction, sustainable sourcing, single-use plastic reduction and supplier sustainability assessments. Drive continuous improvement projects to increase efficiency and reduce costs without compromising guest experience. Key Performance Indicators (KPIs) Total F&B revenue (weekly / monthly) Average check and covers per outlet / table turns Food cost % and Beverage cost % vs. budget Labour cost % vs. budget Inventory variance / shrinkage % Guest satisfaction metrics (GSS, outlet-specific review scores) HACCP audit score and health & safety compliance Employee turnover / retention rate for F&B Number and revenue contribution of commercial activations At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Assistant Director of Finance / Six Senses Ibiza

As Assistant Director of Finance, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. In this role, I will assume full responsibility for the efficient operation of the property to provide exceptional products and services within Six Senses brand operating standards and budget. Duties and Responsibilities: Operational Ownership In this role, I will assume full responsibility for the efficient operation of the Finance department within Six Senses financial operating standards. I will establish and maintain effective management of the resort's accounting practices and provide a flow of financial information and reporting to all divisions and departments, Home Office and the owners. * Assume responsibility for the day-to-day efficient and compliant operation of the Finance department in alignment with Six Senses financial operating standards, policies and guidelines. * Maintain accurate, transparent and timely financial accounting practices across all divisions and departments, ensuring effective internal controls and adherence to all statutory, legal, financial and tax requirements. * Support the preparation, implementation and monitoring of the annual budget, financial forecasts and capital expenditure planning; actively track and analyze performance data and propose improvement measures. * Collaborate closely with the Cluster Director of Finance, General Manager and Executive Committee in guiding financial strategy, business planning, risk management and data-driven decision-making. * Oversee daily financial transactions and approvals including purchase requisitions, purchase orders, vendor payments, petty cash, payroll, audit requests and other financial requirements. * Ensure compliance and continuous improvement of financial systems, payroll systems, documentation standards, reporting tools and internal control procedures in line with company and regulatory frameworks. * Respond promptly and effectively to audit issues and drive corrective actions to achieve full compliance and continuous improvement. * Lead and monitor purchasing practices to ensure full alignment with Six Senses Sustainability & Eat With Six Senses platforms, including supplier vetting, ethical sourcing, product traceability and responsible consumption. * Oversee regular stocktaking procedures, storage compliance and inventory valuation to ensure accuracy, cost control and product preservation within required standards. * Keep abreast of financial, hospitality and industry trends, continuously upskilling and elevating departmental performance, efficiency and best practices. * Maintain the highest standards of personal appearance, grooming, safety, security and emergency awareness, ensuring the same from all team members. * Ensure clear, effective and transparent communication within the Finance Department and across all resort departments to support smooth operations and enhance financial awareness at all levels. * Produce accurate financial reporting in accordance with the Uniform System of Accounting for the Lodging Industry (USALI) and corporate reporting standards. * Prepare and submit legally required reports, tax-related documentation and confidential materials within established deadlines. * Actively support a culture where financial accountability, ethical conduct and revenue awareness is embedded across all hosts. * Attend and contribute to leadership meetings, financial briefings and business reviews, ensuring clear dissemination of relevant information. * Perform any additional duties requested by the Cluster Director of Finance. Qualifications: To execute the position of Assistant Director of Finance, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor's degree in Finance or Accounting or similar qualifications and professional accounting body certification. I have more than five years' experience in a hotel accounting role. I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property's prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit. My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control. Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have an excellent command of written and spoken English with some knowledge of the local language and customs. A valid European work permit is mandatory to be considered for the role. The above is intended to provide an overview of the role and responsibilities of a Assistant Director of Finance for Six Senses Ibiza . It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment

Marketing Manager

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the Job? As Marketing Manager you will be responsible for proposing and executing marketing plans that promote revenue growth generation among key customer segments and support the hotel's brand positioning and image. Your day-to-day * Create the marketing plan and execute advertising and eCommerce campaigns to support the hotel strategic marketing plans working within the established budgets. * Develop and execute promotions campaign in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Identify visual asset needs and coordinates all photo & video shoots as needed. * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Track and analyze success of marketing campaigns to adjust marketing strategies/budgets where needed based on performance metrics. * Develop, implement and help monitor internal/external email communication. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Bachelor's degree in sales, marketing or related field. * 3 + years' experience working in hotel/hospitality marketing department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Great knowledge of social media. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool

Resort Manager- Six Senses Ibiza

As Resort Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. In this role, I will assume full responsibility for the efficient operation of the property to provide exceptional products and services within Six Senses brand operating standards and budget. Duties and Responsibilities: Operational Ownership I will work strategically with the General Manager to develop cohesive and productive goals for my property and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity. I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders. My scope of work includes: * Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering. * Focus on the rejuvenation of the property experience. * Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. * Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards. * Responsible for an exceptional guest experience from reservations to arrival to departure. * Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. * Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. * Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service. * Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control. * Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts. * Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements. * Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards. * Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property. * A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. * Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property. * Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan. * Meet and engage with the media and with the local community. * Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan. * Ensure that all activities within the property are carried out ethically, honestly and within the parameters of local law. * Revise and control that each department's operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. * Assist General Manager to provide financial reporting based on the Uniform System of Accounting for the Lodging Industry (USALI). * Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded. * Prepare and submit legally required and confidential documentation related to the operation. * Complete accurately all corporate reporting requirements for the role. * Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications. * Perform any additional duties given to me by the General Manager. As Resort Manager, I am responsible for the management, performance and development of all hosts within the property through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team. Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with Human Resources in identifying potential internal and external candidates I will identify high potential talent for development in the property and ensure that there are Individual Development Plans that are well executed. I will always behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. All activities will be carried out ethically, honestly and within the parameters of local law. I will ensure a safe and secure environment for guests, hosts and property assets in compliance with property or owner's policies and procedures and regulatory requirements. I will maintain relations with outside contacts and drive host involvement in community organizations, activities and businesses. Qualifications: To execute the position of Resort Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor's degree in Hospitality or Hotel Management or Business Administration and ten years or more experience in a similar luxury hotel role plus multi-departmental experience. Technical skills include Advanced MS Office, plus I am also familiar with various hotel systems including POS, PMS and MIS platforms, along with some knowledge of accounting software. I have an excellent command of written and spoken English and Spanish with some knowledge of the local customs. My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost and inventory control. From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources and to manage through influence. A valid European work permit is mandatory to be considered for the role. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, operating standards, facilities and services. The above is intended to provide an overview of the role and responsibilities of a Resort Manager for Six Senses Ibiza . It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment