Guest Experience Supervisor / Hotel Arts Barcelona

Marea Beach HousePosición: PR & Content Creator Marea Beach House, beach club y restaurante ubicado en Cala Blanca (Menorca), busca una persona dinámica y creativa para encargarse de las relaciones públicas, creación de contenido y colaboraciones con hoteles e influencers durante la temporada. El objetivo es fortalecer la presencia de Marea en redes sociales y desarrollar relaciones con hoteles y partners turísticos para atraer nuevos clientes y posicionar Marea como uno de los destinos gastronómicos y de lifestyle más atractivos de Menorca. Funciones principalesCreación de contenido Crear contenido diario para Instagram y TikTok Producción de: Reels Stories Fotografías Videos cortos Mostrar la experiencia Marea: gastronomía cocktails ambiente sunset eventos clientes Gestión de redes sociales Planificación y publicación de contenidos Interacción con seguidores y clientes Repost de contenido generado por clientes Uso de hashtags y geolocalización Seguimiento del crecimiento de la comunidad Relaciones con hoteles Visitar hoteles de: Ciutadella Cala Blanca Cala en Bosch Son Xoriguer Presentar Marea a: recepción concierge guest relations Crear una red de hoteles colaboradores que recomienden Marea a sus clientes. Colaboraciones con influencers Identificar creadores de contenido relevantes Organizar visitas y colaboraciones Generar contenido conjunto Aumentar la visibilidad de Marea en redes. Promoción de experiencias y eventos Promover en redes y con hoteles: sunset experience cumpleaños celebraciones eventos privados grupos. Objetivos del puesto Incrementar la visibilidad de Marea en redes sociales Aumentar el número de clientes procedentes de hoteles Generar contenido atractivo que refleje la experiencia Marea Crear colaboraciones con influencers y partners turísticos.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Assistant Manager of Guest Experience at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? We seek a passionate leader who delights in anticipating guest needs, crafting memorable experiences and inspiring a team committed to excellence. As Assistant Manager of Guest Experience , you will support the overall department leadership, ensure flawless operational execution, and help shape elevated, personalized moments for every guest. If you are detail‑driven, hospitality‑minded, and energized by motivating others to deliver exceptional service, we would love to meet you. Your responsibilities will include… Leadership & Operations Support the Guest Experience Manager in the daily coordination of the department and team supervision. Oversee key arrival, stay and departure operations to ensure seamless, personalized and luxury‑driven experiences. Ensure consistent application of protocols, processes and brand standards, acting as the operational reference point in the absence of the Manager. Guest Engagement Welcome, escort and proactively follow up with VIPs, returning guests and those with special stays. Ensure personalized gestures, recognition and special amenities are executed at the highest standard. Serve as the escalation point for complex guest issues, resolving each situation with empathy, discretion and efficiency. Experience Design & Personalization Guarantee accurate updates of guest preferences, profiles and key information in internal systems. Assist in the creation, coordination and execution of bespoke experiences, surprises and thoughtful touches that create “wow moments.” Monitor guest satisfaction through surveys, direct feedback and internal platforms, identifying trends and opportunities for improvement. Cross-Department Collaboration Work closely with Front Office, Housekeeping, F&B, Spa and other departments to ensure frictionless experiences throughout the stay. Participate in the planning and follow‑up of interdepartmental initiatives that impact the overall guest journey. Administrative & Team Support Support in preparing reports, operational analyses, inventories and weekly/monthly department planning. Participate in the training, coaching and ongoing development of the Guest Experience team. What we are looking for… Natural, empathetic and inspiring leadership. Previous experience in Guest Experience, Guest Relations, Front Office or similar roles, ideally within luxury hospitality. Excellent communication, problem‑solving and decision‑making skills. Ability to prioritize and manage multiple tasks with elegance and accuracy. Strong teamwork spirit, positive attitude and commitment to The Ritz-Carlton Gold Standards. Fluency in English and Spanish; German or other languages will be a strong advantage. Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction. Attractive above-market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. (All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence. Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Forma parte de uno de los hoteles de referencia para el segmento corporativo y de eventos en Barcelona. En Hyatt Regency Barcelona Tower trabajarás en un entorno internacional, dinámico y orientado a la excelencia en el servicio. Si te motiva el ritmo urbano, los grandes retos operativos y el trabajo en equipo, aquí podrás desarrollar una carrera sólida dentro de la hospitalidad de alto nivel. Principales funciones y responsabilidades: · Cumplir con los procedimientos operativos de su departamento. · Seguimiento y actualización de las preferencias de los clientes vía las herramientas en sistema (Profiles Notes, GEM Notes, Traces, Alerts). · Preasignación de habitaciones VIP, peticiones de amenities, Preparación de listado VIP y cartas de bienvenida. · Responder a cualquier pregunta, necesidad y deseo de los huéspedes y hacer un seguimiento de los mismos para garantizar que sus solicitudes se hayan atendido satisfactoriamente. · Esperar y reaccionar con prontitud a los requisitos y consultas de los huéspedes, como peticiones especiales. · Escuchar y resolver activamente las quejas de los huéspedes y realizar el seguimiento. · Supervisar y coordinar todas las llegadas y salidas de invitados especiales (VIP, Globalist, etc.) · Coordinar y gestionar la comunicación entre los huéspedes y el personal. · Dirigir y gestionar para garantizar que se cumplan todos los estándares y procedimientos operativos. · Control de paquetería y objetos de olvido junto con recepción y housekeeping. · Gestionar el envío de olvidos. · Revisión del Regency Club y reportar a F&B y áreas nobles las necesidades de limpieza y reposición. · Entablar conversación con los huéspedes en Regency Club. · Dar la bienvenida a los clientes VIP. · Incentivar a los huéspedes a compartir la valoración de sus experencias en el hotel. · Fomentar el contacto pre-estancia para detectar preferencias y ofrecer servicios internos y externos. · Coordinar los servicios externos ofrecidos a los clientes (transfers, visitas, excursiones, etc.). · Mantener el orden en el espacio de trabajo y asegurar el correcto archivo de la documentación departamental e informes de comunicación y servicios al cliente. Aptitudes: · Formación en Hostelería: Deseable Técnico Superior en Restauración, FPII Hostelería y Turismo, Ciclo Formativo de Grado Superior. · Nivel alto de inglés, plus otros idiomas. · Orientación al cliente, entusiasmo e iniciativa.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Welcoming and assisting guests from arrival to departure ensuring their stay runs smoothly Acting as a point of contact for guest inquiries, feedback, and requests – in person, via phone, and by email Supporting the organization of guest activities, events, and sports programs Assisting with complaint handling and problem solving in collaboration with other departments Providing information about the resort’s services, sports facilities, and the island of Fuerteventura Helping with administrative duties such as preparing welcome letters, updating guest information, and creating reports Supporting the promotion of sustainability and health-focused initiatives within the resort

Descripción Programa de Practicas - Equipo corporativo de Talento Buscamos a alguien con vocación por descubrir el talento de las personas. En MAC Hotels creemos en el talento joven como motor de innovación y futuro. Nuestro Programa de Prácticas está diseñado para estudiantes con ambición de crecer profesionalmente y contribuir al desarrollo de las personas dentro de nuestra organización. Si tienes ganas de aprender, aportar ideas frescas y desarrollarte en un entorno dinámico, este es tu sitio . Desde el equipo corporativo de Talento (Selección y Desarrollo) buscamos un/a estudiante de Psicología, Pedagogía y/o Máster en Recursos Humanos que quiera culminar su etapa académica realizando prácticas con nosotros. Con esta experiencia podrás iniciar tu carrera en Recursos Humanos , aprendiendo cómo identificar, atraer y desarrollar el talento que hace posible la excelencia en nuestros hoteles. Formarás parte del equipo corporativo de Talento desde nuestras oficinas centrales , colaborando en proyectos que impactan directamente en la experiencia de nuestros equipos y en el crecimiento del grupo. Qué aprenderás con nosotros Durante tus prácticas participarás en diferentes proyectos del área de Selección y Desarrollo , como: Publicación y gestión de ofertas de empleo Criba curricular y apoyo en la preselección de candidatos Organización y coordinación de entrevistas Participación en procesos de selección para hoteles y oficinas corporativas Apoyo en la coordinación de convenios de prácticas de la compañía Participación en proyectos de employer branding y atracción de talento Colaboración en iniciativas de gestión del talento interno y desarrollo profesional Participación en proyectos relacionados con cultura corporativa ¿Qué te espera en Mac Hotels? Aprendizaje Real: Participarás en la operativa diaria y proyectos reales desde el primer día. Mentoring: Contarás con un tutor que guiará tu desarrollo profesional y personal durante tu estancia. Ambiente Cercano, Familiar y Profesional: Trabaja en una compañía donde las personas son lo primero y vive nuestra cultura de cerca. Oportunidades de Futuro: Valoramos el talento interno; muchos de nuestros actuales managers empezaron sus prácticas con nosotros. ¿Cómo enviar tu solicitud? Si eres estudiante de Psicología, Pedagogía y/o Máster en Recursos Humanos , nos encantaría conocerte. El proceso es muy sencillo: completa el formulario de inscripción y nuestro equipo de Recursos Humanos revisará tu candidatura para ponerse en contacto contigo. ⚠️ Importante: Antes de inscribirte Para agilizar el proceso, asegúrate de tener clara la siguiente información y documentos a mano: 📄 Tu CV actualizado. 🎓 Tipo de prácticas que necesitas realizar (Curriculares o Extracurriculares). 📅 Fechas de disponibilidad (Fecha de inicio y fecha de fin). 🛎️ Contacto de tu tutor/a de Practicas ¿Listo/a para empezar? 🚀

Descripción ¿Te apasiona el orden, el trabajo bien hecho y la atención a las personas? Buscamos a un/a Auxiliar de Recursos Humanos metódico/a, empático/a y con vocación de servicio para unirse a nuestro hotel. Si te sientes cómodo/a en un entorno estructurado, disfrutas dando soporte administrativo con precisión y te gusta atender a los demás con cercanía y profesionalidad, este es tu lugar. Tendrás el apoyo directo de la Jefatura de RRHH del hotel y el respaldo continuo del equipo corporativo. Tu día a día con nosotros: Tu misión principal será garantizar que los procedimientos internos funcionen a la perfección y que nuestros colaboradores tengan una experiencia excelente y sin contratiempos. Precisión y Gestión Documental: Te encargarás de recopilar y verificar meticulosamente la documentación de las nuevas incorporaciones, así como de mantener actualizado y ordenado nuestro archivo digital (Labor y Mentor). Soporte Administrativo: Apoyarás en las comunicaciones de altas, bajas y variaciones de datos, asegurando que toda la información fluya correctamente. Atención al Equipo: Serás el primer punto de contacto para resolver las dudas básicas de tus compañeros (turnos, uso del portal del empleado, etc.), siempre desde la empatía y la claridad. Organización Logística: Colaborarás en la gestión del stock y entrega de uniformidad, el seguimiento de los Reconocimientos Médicos con la Mutua . Soporte en la Organización y ejecución de los planes de formación y de Igualdad del hotel conjuntamente con la Jefe/a de RRHH del hotel. Apoyo en Selección: Darás soporte a los Jefes de Departamento durante sus procesos de reclutamiento y selección, asegurando que el proceso siga los estándares de la compañía. ¿Qué perfil estamos buscando? Formación: Ciclo Formativo de Grado Superior en Administración y Finanzas o Asistencia a la Dirección. (Valoraremos muy positivamente si estás cursando o eres recién graduado/a en Relaciones Laborales, ADE, Psicología o Derecho). Experiencia: Entre 6 meses y 2 años en puestos administrativos donde el detalle y la organización hayan sido clave (ideal si es en RRHH o sector hotelero). Herramientas: Nivel medio de inglés y un dominio avanzado de Ofimática (especialmente Excel). Te adaptarás rápidamente a nuestro entorno digital. Tus fortalezas: Destacas por tu alta capacidad de organización y planificación. Eres una persona empática, comunicativa, que disfruta trabajando en equipo y prestando un servicio excelente a los demás, con iniciativa y ganas de seguir aprendiendo. Lo que te ofrecemos: Sabemos que la estabilidad y el equilibrio son importantes para hacer un buen trabajo. Por eso, te ofrecemos: Estabilidad y Organización: Contrato Fijo Discontinuo, ideal para tener previsibilidad anual dentro del sector hotelero. Conciliación Real: Jornada de 40 horas semanales con un horario inmejorable y estable: de Lunes a Viernes, de 08:00h a 16:00h . Condiciones Claras: Salario según convenio, sin sorpresas, y un entorno de trabajo colaborativo donde nunca estarás solo/a. ¿Sientes que este puesto encaja con tu forma de trabajar? ¡Nos encantaría conocerte! Envíanos tu currículum actualizado y únete a la familia de Mac Hotels.

Marea Beach HousePosición: PR & Content Creator Marea Beach House, beach club y restaurante ubicado en Cala Blanca (Menorca), busca una persona dinámica y creativa para encargarse de las relaciones públicas, creación de contenido y colaboraciones con hoteles e influencers durante la temporada. El objetivo es fortalecer la presencia de Marea en redes sociales y desarrollar relaciones con hoteles y partners turísticos para atraer nuevos clientes y posicionar Marea como uno de los destinos gastronómicos y de lifestyle más atractivos de Menorca. Funciones principalesCreación de contenido Crear contenido diario para Instagram y TikTok Producción de: Reels Stories Fotografías Videos cortos Mostrar la experiencia Marea: gastronomía cocktails ambiente sunset eventos clientes Gestión de redes sociales Planificación y publicación de contenidos Interacción con seguidores y clientes Repost de contenido generado por clientes Uso de hashtags y geolocalización Seguimiento del crecimiento de la comunidad Relaciones con hoteles Visitar hoteles de: Ciutadella Cala Blanca Cala en Bosch Son Xoriguer Presentar Marea a: recepción concierge guest relations Crear una red de hoteles colaboradores que recomienden Marea a sus clientes. Colaboraciones con influencers Identificar creadores de contenido relevantes Organizar visitas y colaboraciones Generar contenido conjunto Aumentar la visibilidad de Marea en redes. Promoción de experiencias y eventos Promover en redes y con hoteles: sunset experience cumpleaños celebraciones eventos privados grupos. Objetivos del puesto Incrementar la visibilidad de Marea en redes sociales Aumentar el número de clientes procedentes de hoteles Generar contenido atractivo que refleje la experiencia Marea Crear colaboraciones con influencers y partners turísticos.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.